Impahla Plug Online Store – Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Impahla Plug online store (“the Store”) and the purchase of products from it. By using the Store, you agree to be bound by these Terms.
1. ACCEPTANCE OF TERMS
By accessing or using the Store, you agree to these Terms. If you do not agree, you must not use the Store.
2. ELIGIBILITY
You must be at least 18 years old or have the consent of a parent or legal guardian to use this Store. By using the Store, you confirm that you meet these requirements.
3. SUPPLIER INFORMATION
Impahla Plug operates as an online retail store.
For any queries, you may contact us at:
Email: sales@impahlaplug.com
(Additional business details may be provided upon request or as required by law.)
4. PRODUCT INFORMATION
We strive to ensure that all product descriptions, images, and prices are accurate. However:
- Errors may occur, including pricing or description errors
- Product images are for illustrative purposes only
We do not guarantee that all information is always complete, accurate, or current.
5. ORDERS AND ACCEPTANCE
- Placing an order constitutes an offer to purchase
- Orders are only confirmed once accepted by Impahla Plug
We reserve the right to refuse or cancel any order, including but not limited to cases involving:
- Product unavailability
- Errors in pricing or product information
- Suspected fraud or misuse
- System or technical errors (including unintended listings such as test or development products)
If an order is cancelled after payment, a full refund will be issued.
6. PRICING
- All prices are listed in South African Rand (ZAR)
- Prices may change without notice
- Prices exclude delivery fees unless stated otherwise
- In the event of a clear pricing error, we reserve the right to cancel the order and refund the customer
7. PAYMENT
Payment must be made through our approved payment methods. By placing an order, you:
- Confirm that payment details provided are accurate
- Authorize us to charge the full amount
We use secure third-party payment gateways and do not store sensitive payment information.
8. SHIPPING AND DELIVERY
- We aim to deliver within reasonable timeframes
- Delivery times are estimates and may vary
While we use third-party couriers:
- We remain responsible for ensuring your order is delivered
- We are not liable for delays caused by factors beyond our control, but we will assist in resolving delivery issues
9. RETURNS, REFUNDS AND CONSUMER RIGHTS
This policy is subject to the Consumer Protection Act.
You are entitled to:
- A 6-month warranty on defective goods
- Repair, replacement, or refund for faulty products
We may refuse returns where:
- The product has been misused or damaged by the customer
Refunds (where applicable) will be processed within a reasonable time.
10. COOLING-OFF PERIOD (ONLINE SALES)
Where applicable under law, customers may cancel certain online transactions within 7 days of receiving the product, provided:
- The item is returned unused and in original condition
The customer may be responsible for return shipping costs.
11. INTELLECTUAL PROPERTY
All content on the Store (including logos, images, text, and designs) is the property of Impahla Plug and may not be used without permission.
12. PRIVACY
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
By using the Store, you consent to such processing.
13. SYSTEM ERROS AND TECHNICAL ISSUES
We are not liable for:
- Temporary unavailability of the Store
- Technical malfunctions
- Errors caused by system maintenance or updates
We reserve the right to cancel any orders resulting from such errors, including incorrect pricing or unintended product listings.
14. LIMITATION OF LIABILITY
Nothing in these Terms limits any rights you have under South African law.
To the fullest extent permitted by law:
- Impahla Plug shall not be liable for indirect or consequential losses
- Our liability is limited to the value of the transaction in question
15. INDEMNIFICATION
You agree to indemnify and hold Impahla Plug harmless against any claims arising from:
- Misuse of the Store
- Breach of these Terms
16. CHANGES TO TERMS
We may update these Terms at any time. Updated Terms will be effective once published on the Store.
17. GOVERNING LAW
These Terms are governed by the laws of South Africa.
18. CONTACT INFORMATION
For questions or concerns, contact:
📧 sales@impahlaplug.com